Debacle of de BillPay
My bank offers BillPay service, but I continued with the old tried-and-true method that I’d used since sand was still big rocks my first checking account, right out of school. With paper checks and paper registers to keep the records. And it’s worked for me, and I’ve stayed on top of things and bills got paid on time. “Please remit with your payment” always got done.
No problem.
Not sure why I thought that our bank charged for it’s BillPay. Maybe, uh, because they did? Maybe because I got the story wrong? Anyway, whether they did or didn’t back then, they DO NOT CHARGE now. As long as I thought they charged for it, I wasn’t interested. Thanks. One of my co-workers said it’s great, Daughter uses it, says it’s great. So finally, after much foot-dragging, I sign up. This, of itself, should have been a warning. I am usually freaking about having to have the newest techie, geekie crap that I don’t need, or learning some new software or procedure or process seemingly just to turn my hair white faster.
So I pay my bills online AND IT’S GREAT!! Yes, sir, they were right, it’s wonderful. I use it in conjunction with Quicken, which shows my “current” balance, and the payments that are scheduled to go out, and the balance dropping as they leave, and new deposits/pay checks, and I’m all into this, because I can set it up when the bills first arrive in the mail and then FORGET ABOUT THEM! Don’t have to remember to find the stamps (or buy the stamps as much, anymore) or put the envelopes in my purse, or stop at the mailbox – or worry that a husband silly person might, for unknown reasons, put a month’s worth of bills to be mailed under the passenger seat in their truck and ride around with them for a month or two. No worries. I just point and click and key, and like magic, it’s all taken care of by elves.
Pop stayed in the hospital for a few days back in December, thinking it was reasonable to expect to be able to breathe every day, not just a few hours or days each month. (What nerve??!!) Word to the wise: A SINGLE hospital stay does not result in a SINGLE bill. Apparently, every entity imaginable sends out a separate bill. The insurance company has forwarded their pittances payments and we are left with balances from several different care providers. Still, this is workable, and I told Pop I would divide up the amounts owed, make a few payments and all would be well in 2-3 months. Not to worry.
And I keyed the info about these health-care providers into the BillPay and sent out the first round of payments. Easy! I like-y this! But apparently, these additional bills, although clearly do-able, tipped some balance in my brain, and I became, well, unbalanced.
In the old days, the old paper days, you took the paper that said, “Pay this amount” and put it in the envelope and carried it all out. Out of your house; out of your life. With the new Magic Method, it is possible to, say, leave the paperwork on top of your desk. And then, put a book about spinning on it. And then, a week or more later, after a holiday, and all that nonsense with the storage locker, and the damn roof leaking again, it is just possible to pick up the book and (re)discover the paper that says Pay $90 to So-and-So, Inc. And then Freak and send them another payment. Click. Really, anyone could have done it. This comes, in part, from not having your head attached correctly to begin with. So I go blissfully along, accepting that I messed up but promptly made good on it. OK, I can live with that. And then next month I’ll only owe them less than $75 and they’ll be paid in full.
Heh. So I got a letter from these good folks the other day, and inside is an odd-looking check returned to me. The accompanying letter nicely stated something to the effect of – Dumb ass, you only owed us $165 to begin with. Why would you send us $90 twice? Can’t you do basic arithmetic? They returned the BillPay check to me, with VOID written across the front.
In the old paper world, we’d have just torn up our check, added $90 back into our figures, maybe written a cryptic note, “Adj re Ck # 2211” into our check register and lived to screw up again. Not anymore. With these BillPay services, the amount of the check is automatically deducted from your account on the date you stipulate and transfered to the check-issueing company. Whether or not the check is ever received, or ever cashed, or even if it is returned to the payor, ahem, it’s still sucked out of the originating checking account. So…. I have to call my bank and tell them what I’ve done, and after I admit how stupid I’ve been, they transfer me to the “Stupid Customer” department, and I go through the story again. “Hold, please, while I transfer you to the “Stupid People with Checking Accounts” department, then “Stupid People who think they can use BillPay” department, finally to the “Stupid Customers that deal with Stupid Businesses” because it seems that, had this all not been so completely fucked up to start with, it was made worse by the Payee writing VOID on the damn check!!!
In the old days, we all did that, to indicate that the check wasn’t cashed and NO attempt would or could be made to do so. Not so anymore. Had the check been returned to me clean, I could have just taken it over to my bank, admitted my silliness to one person, and then deposited the amount back into my own account. Done. Leave. Go to lunch. Take your dignity with you.
Instead, I’ve had to admit I’ve got the brain of a natural sponge to seemingly hundreds of people, and still don’t have my 90 bucks back. They are trying. For days now.
Once again, I’ve paid money to find out just exactly how dumb I am.





